Delonghi Official Customer Service: Repairs, Spare Parts and Mode Selector

Updated: June 2026

Who provides official service for DeLonghi in Israel?

Marom Service is the official service company of DeLonghi in Israel. DeLonghi is a long-standing Italian brand, manufactured since 1902. In Israel, Newpan is the official importer of the large product line: built in & freestanding ovens, stoves, dishwashers, dryers and range hoods.

Newpan has appointed Marom as its official service company. This detail is explicitly stated in Newpan's warranty, and it requires the use of only original parts. As a result, any repair that Marom performs maintains the validity of the manufacturer's warranty.

Therefore, when a DeLonghi oven, dishwasher, stove or dryer breaks down, there is one appropriate address: Marom. Marom also repairs DeLonghi automatic coffee machines. It is important to know that the official importer and service provider for DeLonghi coffee machines in Israel is Bimag, but Marom performs repairs and diagnostics for them.

How do I order a Delonghi product repair?

There are two ways to open a service call. The fastest way is the personal area. Log in to the website and open a call within a minute. You can also call the hotline 2620*. After opening the call, Marom confirms an arrival time within 3 to 7 business days. Alternatively, bring the product to one of the service laboratories.

What are the common faults with Delonghi products?

Marom handles DeLonghi product malfunctions every day. Therefore, we have compiled the malfunctions that technicians encounter most often in the field. Most of the malfunctions are solvable, and some can even be prevented with proper maintenance.

Where to buy original spare parts for Delonghi?

Genuine DeLonghi spare parts are available in the Marom digital store . These are parts that come directly from the service provider's warehouses, not imitations or "compatible". The most common parts that customers order: oven door seals , mode switches, stove burner caps and dishwasher baskets.

Micha recommends: The charcoal filter for the range hood is the easiest part to replace yourself. The replacement takes five minutes, without tools, and returns air to the kitchen that is clean of cooking odors.

Original spare part - Delonghi Original charcoal filter for Delonghi hood, set of 2 | 9FIL007001 150 במלאי For more parts →

Other common parts that Merom keeps in stock: a tripod grate for a gas combination oven and a burner dome for a stove . You can also reach the parts counter in Holon (Sunday to Thursday, 9:00 to 15:00).

Original part vs. imitation part - what's the difference?

Popular Delonghi models and compatible parts

According to our data, these are the most common models that Marom technicians handle in Israel:

The mode selector on a Delonghi oven: why it burns and how to prevent it

The mode selector is the most common malfunction in DeLonghi ovens. The selector is the knob that you turn to select a baking program. Its function is to supply electricity to the heating elements and the fan. In DeLonghi ovens, it tends to burn out repeatedly, more than other brands.

The reason for this is well known to Marom technicians. Every time the oven is turned on and off directly through the switch, a small electric spark is created in the contacts. Over time, the spark burns the contacts. Another reason is a loose connector that heats the switch. Both causes cause the same result: the oven stops heating.

How do you prevent the breaker from burning again?

When the switch is already burned out, Marom replaces it with an original switch and checks the connectors. It is important to verify that it is the switch and not the control card. The two faults look identical from the outside, but their treatment is completely different.

DeLonghi Pyrolytic Oven: Cleaning and Kosher

Some DeLonghi ovens are equipped with a pyrolytic cleaning program. The program heats the baking chamber to about 480 degrees. At this heat, food residue turns into fine ash that can be easily wiped away. The pyrolytic series is imported to Israel through Newpan.

The pyrolytic oven also has significance for a kosher kitchen. High-heat cleaning is a common method for preparing an oven for meat, dairy, and Passover. However, this requires a detailed halachic examination by the family rabbi.

It is important to remember that pyrolytic cleaning also depends on a properly functioning mode selector. When the selector burns out, the program may not reach the correct temperature. Therefore, if pyrolytic cleaning has stopped working, Marom replaces the selector and verifies that the program reaches the required temperature.

Proper operation and maintenance of DeLonghi products

Regular maintenance extends the life of the product. Therefore, we have compiled the important guidelines by product type:

Built in & Freestanding Oven and Stove: Turn the oven on and off via the timer to maintain the switch. Wipe the inside of the door after each use. Also, clean the burner caps of the stove after each cooking, and once a month insert a pin into the burner head to remove dirt.

Dishwashers: Clean the filter at the bottom of the dishwasher once every two weeks. Otherwise, water that doesn't drain causes odor and an E4 error. Clogged sprinkler? Remove it, rinse it under running water, and put it back in place.

Coffee machines: The water in Israel is hard. Therefore, descaling once every month or two is mandatory. Postponing descaling causes pump failure, which is a more expensive repair than prevention.

Which Delonghi products does Marom serve?

In which areas does DeLonghi Merom service operate?

Home technician service operates throughout the country. In addition, these are the service laboratories:

Frequently Asked Questions - DeLonghi Service

What is the phone number for Delonghi customer service?

The official hotline of Marom Service for Delonghi is *2620. Alternatively, you can open a service call in your personal area at myarea.marom-serv.co.il, without waiting beko.

Does Merom provide a warranty on Delonghi repairs?

Yes. Every repair includes a 3-month warranty. The warranty applies to the replaced part and the technician's labor.

Why does the mode selector on a Delonghi oven keep burning out?

The switch burned out due to an electrical spark generated when turning the switch on and off directly through the switch, or due to a loose connector. To prevent this, turn off the oven via the timer, or lower the temperature to zero before turning off the switch. Marom keeps the switch in stock and checks the connectors during replacement.

What is the difference between an original part and an imitation part for a Delonghi oven?

A genuine part is manufactured to the manufacturer's specifications and is covered by warranty. Counterfeit parts may not fit, melt at high temperatures, and void the manufacturer's warranty. Additionally, using a non-genuine part in a pyrolytic oven may prevent it from reaching the correct temperature for cleaning.

Can a DeLonghi coffee machine be repaired in Merom?

Yes. The official importer and service provider for DeLonghi coffee machines in Israel is Brimag, but Marom performs repairs and diagnostics for DeLonghi automatic coffee machines, including the Magnifica, Dinamica, Eletta and Autentica series. Most coffee machine malfunctions result from neglecting to remove scale. You can bring the machine to the Holon laboratory.

What is the most common fault with Delonghi ovens?

The mode selector is the part that breaks down the most. About half of the oven malfunctions that Marom technicians encounter originate from the mode selector. Marom keeps it in stock and replaces it within one technician call. However, it is necessary to verify that it is the selector and not the control card, because the treatment is different.

In which areas do DeLonghi technicians from Merom operate?

In-house technicians operate throughout the country. In addition, repair laboratories are located in Holon, Jerusalem, Beersheba and the Haifa Bay. You can come to the laboratory directly or schedule a technician for your home.

More brands inMarom Service

Marom is the official service company for a variety of brands. Each brand has a dedicated page with comprehensive information.