Haier Official Customer Service: Repairs, Spare Parts and Troubleshooting in Israel
Updated: June 2026
In short: Marom Services and Maintenance Ltd. is the official service provider for Haier in Israel, on behalf of Newpan - the exclusive importer of the brand since 2007. Marom offers three services: certified repair at the customer's home and in the laboratory, original spare parts that come from the manufacturer, and online fault diagnosis in the personal area - all over Israel.
Who provides official customer service for Air in Israel?
Haier is the world's best-selling manufacturer of electrical appliances, with a presence in 165 countries. In Israel, Newpan Ltd. has been the exclusive importer since 2007 - this is the company that brings Haier refrigerators, washing machines, dishwashers, clothes dryers, built-in & freestanding ovens and televisions to Israel. Marom Services and Maintenance Ltd. is Newpan's official arm for all service matters.
This relationship is simple: Newpan sets the service standards and the list of original spare parts, and Merom is certified to meet them. Merom technicians are specifically certified for the Air models sold in Israel, and have access to spare parts that are not available on the secondary market.
Certified repair
Certified & licensed professional technicians from Newpan to repair all Haier products, at the customer's home or in the laboratory in Holon.
Original spare parts
Over 35 original Haier spare parts in stock - from water filters to door seals - with shipping nationwide.
Online diagnostics
The personal area on the Merom website allows you to order a technician, track repairs, and provide remote technical support.
How do I order a repair for Haier?
A certified Marom technician can be ordered to Hayer in two ways. The first way is through the personal area on the site - the customer fills in details and a product, and receives approval and placement. The second way is by calling *2620 . The technician arrives with original spare parts according to the description of the fault, which shortens the repair time to one visit in most cases.
For owners of a product under warranty, it is important to contactMarom Official Service only. Repair by an unauthorized party may void the manufacturer's warranty - a point that Newpan explicitly emphasizes.
What are common problems with air coolers?
The air coolers sold in Israel (mainly the HRF-456, HRF-620, HRF-550 and HRF-5800 series) exhibit a number of recurring faults. Knowing the cause helps decide whether it is a simple self-check or a call to a technician.
| fault | Common cause | First action |
|---|---|---|
| Refrigerator not cooling enough | Worn door seals, stuck fan, ice buildup | Check that the doors close properly. Disconnect for 10 minutes to reset. |
| Error code on the display | Sensor failure or software stuck | Reset refrigerator (10-15 minutes unplugged). If the code returns - technician |
| Unusual noise | Fan touching the pipe, compressor heating up | Check that there are no objects behind the refrigerator. If it persists - technician |
| Water leak | Damaged door seal, clogged drain | Check that the door closes. Check that the refrigerator is level. |
| Slow ice production | Clogged water filter (requires replacement every 6 months) | Replace original water filter |
| Freezing in the food compartment | Thermostat set too low or faulty | Raise the thermostat temperature. If that doesn't help - technician |
We diagnosed the problem in the personal area.
Marom's personal area allows you to report a fault, attach a photo, and receive initial instructions before the technician arrives. The technician arrives prepared with the correct part.
To diagnose faults in the personal area →Air Conditioner Error Codes - What Does Each Code Mean?
The Haier refrigerator is equipped with a diagnostic system that displays error codes on the digital display. This is what makes the Haier unique: the codes are specific to the model and not generic. But precisely because of this, it is important to know that the F2 code on the HRF-456 model does not mean the same thing as the F2 on the HRF-5800 model. Marom knows this difference exactly.
| Error code | General meaning | Common models in Israel |
|---|---|---|
| F1 | Temperature sensor malfunction - refrigerator compartment | HRF-456, HRF-620, HRF-550 |
| F2 | Sensor fault - freezer compartment (depending on model) | HRF-456, HRF-620 |
| F5/F6 | Malfunction in the defrost system or its sensor | HRF-620, HRF-5800 |
| F7 | Problem with ice maker status sensor | HRF-5800 |
| Er | Communication fault between electronic boards | Advanced models |
| Eh | Problem with humidity sensor in designated storage area | 4-door models |
How do you reset the air cooler correctly?
Pull the refrigerator plug out of the outlet completely - turning it off at the switch is not enough.
Wait 10 to 15 minutes. This time allows the electronic circuits to break down and reset.
Plug the power back in and check if the error code disappears from the display.
If the code returns - it is a physical problem. Contact a certified Marom technician for diagnosis.
Where to buy original spare parts for Haier in Israel?
Spare parts for Haier are available directly through the Marom store - an authorized store managed by the official service provider. This is the critical difference: the spare parts come from Newpan stock and carry the importer's warranty, not generic parts from other manufacturers.
In the Air Conditioner category on the Marom website, there are currently 35 original spare parts - drawers, door seals, bottle holders, water filters, temperature sensors, fan motors, and more.
Micha Eitan recommends: The most sought-after product and one with the most critical quality is the water filter - a part that people reject, but when it's clogged, it affects the taste and flow pressure.
Original spare part - Haier
Original water filter for Haier 4-door refrigerator | 0060869187
Original part versus imitation part?
| Aspect | Original part | Imitation part |
|---|---|---|
| Model fit | Completely accurate | Sometimes different in size |
| Materials | According to manufacturer's specifications | Variable quality |
| Responsibility | Maintains Newpan warranty | May void warranty |
| life span | Tested under Israeli terrain conditions | Faster wear |
Air models in demand in Israel and compatible parts
The most popular Air Conditioners in Israel are mainly 4-door refrigerators from the HRF series. The models that appear most often in GSC searches and in questions from Merom customers are:
| model | Common spare parts | Note |
|---|---|---|
| HRF-456FB/FSS/FW/FGS | Door seal, bottle holder, bottom drawer | The best-selling model in Israel |
| HRF-620FB/FG/FSS/FW | Bottom drawer, partition, fan motor | 4-door refrigerator, medium-large capacity |
| HRF-550FB / FSS / FW | Door seal, LED lighting | Volume 550 liters |
| HRF-5800 | Water filter, code F7 | Advanced model with built-in ice making |
| HRF-700FB/FW/FSS | Vertical partition, drawer | 700 liter capacity, large model |
What is Haier Inverter Technology and why is it important for service?
Air conditioners in Israel work with an Inverter compressor - a technology that distinguishes them from older refrigerators. A regular compressor works in an all-or-nothing manner: it runs at full power, stops, and starts again. An Inverter compressor constantly changes its speed as needed.
What does this mean in practice? Three benefits: saving electricity (the compressor doesn't jump back and forth), lower noise levels at night, and more stable temperature maintenance - which directly affects food preservation. Newer models, like the series with AI Cooling, also learn your usage patterns and adjust the cooling accordingly.
The point for service: Inverter compressors require technicians who know how to diagnose them differently than a regular compressor. The diagnosis is electronic, not mechanical. Marom has trained the technicians for the Air Conditioner Inverter models sold in Israel.
Operation and maintenance of Haier products
Regular maintenance extends the life of your air conditioner products and reduces breakdowns. Here are some points to keep in mind:
A water filter in a refrigerator with ice production needs to be replaced every 6 months. When the filter is clogged, water flow decreases and can affect the taste of the ice. The door seals need a semi-annual inspection: press a bill between the door and the refrigerator and pull - if it comes out without resistance, the seal is worn. The fan motor behind the refrigerator needs ventilation - keep a distance of at least 10 cm from the wall.
For Haier washing machines: Clean the No Pump filter every 3 months and check the drain hose. For dishwashers: Clean the internal drain filter once a month.
Back to table of contents ↑What products does Air Marom serve?
| Product type | Service | spare parts |
|---|---|---|
| Refrigerators (4 and 5 doors, top freezer) | Repair at home and in the laboratory | Seals, drawers, water filters, sensors |
| washing machines | Home repair | Drum rubbers, pump motors, drain filters |
| Clothes dryers | Repair at home and in the laboratory | Fans, humidity sensors |
| Dishwashers | Home repair | Sprinklers, drain filters, door seals |
| Built-in & Freestanding Oven and Stove | Repair at home and in the laboratory | Electrical elements, handles, windows |
| Haier televisions | Original remote control, technical support | Original remotes for S800 and other series |
In which areas does Merom Air service operate?
Marom serves customers all over Israel. Technicians come to the customer's home, and at the same time, service laboratories are available at all branches.
| Area | Branch address |
|---|---|
| Center (Main) | 3 HaZoraf, Holon 5885631 |
| Jerusalem | 10 Printers Street, Atarot Industrial Zone, Jerusalem |
| South | Hadassah 22, Beer Sheva |
| North | 24 Derech Mosakim, Haifa Bay |
Frequently Asked Questions about the Air Service
Who provides official customer service for Air in Israel?
Marom Services and Maintenance Ltd. is the official service provider, on behalf of Newpan - the exclusive importer of Haier in Israel since 2007. Telephone: *2620.
What is the phone number for Airline customer service?
You can contact Merom Service by calling *2620 to schedule a technician, order spare parts, and technical support.
What is the F1 error code on the air conditioner?
The F1 code usually indicates a fault in the refrigerator compartment temperature sensor. First try a 10-15 minute reset. If the code returns, contact a qualified Marom technician.
How do you reset the air cooler?
Unplug the refrigerator from the outlet, wait 10-15 minutes, and plug it back in. If the error code returns after the reset, the problem is physical and requires a technician.
Where to buy original spare parts for Haier in Israel?
Original spare parts approved by Newpan are available at the Marom store on the website , with delivery nationwide.
How much does a water filter for an air conditioner cost?
The original water filter for HRF-5800 models costs 383 NIS. It is recommended to replace it every 6 months for optimal performance and clean water.
Does Marom repair Haier washing machines?
Yes. Marom provides official service for all Haier products - refrigerators, washing machines, clothes dryers, dishwasher, built-in & freestanding ovens and televisions - throughout Israel.
What is the difference between an Inverter and a regular compressor?
The Inverter compressor regulates its speed as needed, instead of working in complete interruptions. The result: energy savings, low noise and more stable maintenance of a temperature that protects food.
Does your Air product require maintenance?
certificate & licensed professional technicians from Newpan, original spare parts, service throughout the country.
More brands inMarom Service
Marom is the official service provider for a variety of leading electrical brands in Israel. Each brand has a dedicated information page:
Sources
- newpan.co.il - The official Haier importer in Israel (2025)
- marom-serv.co.il - Merom Air Service Page (2025)
- marom-serv.co.il - Air Conditioner Faults Article, Merom Technician Team (2026)
- haier.com - Official product pages in global markets (2025)
