Samurai Official Service in Israel: Laboratory Repair, Accessories and Spare Parts

Updated: July 2026

Who provides official service to samurai in Israel?

First, Samurai is a brand of small electrical appliances for the kitchen, known for its blenders, food processors, juicers and whisks with powerful motors. In Israel, the official importer of Samurai is Newpan, and Merom Services and Maintenance operates as its authorized service arm. Therefore, any customer looking for a repair, accessory or part for a Samurai appliance comes to one authorized address. In addition, concentrating the service at one address makes it easier for the customer to find a quick response.

Since these are small electrical appliances, the service is performed in Marom's service laboratory and not at the customer's home. The technicians in the laboratory are familiar with the structure of Samurai's devices, and also work with original spare parts and accessories through the importer Newpan. This way, the quality of the repair and the manufacturer's warranty are maintained.

Furthermore, centralizing the service in one official entity ensures uniformity in quality. That is, each repair is carried out according to uniform procedures and with compatible parts. On the other hand, repair by an unauthorized entity may damage the device and the warranty. Therefore, it is recommended to contact the official service at the first malfunction.

How do you get laboratory service?

Samurai products are small electrical appliances, so diagnosis and repair are performed in the service laboratory only. First, open a service call in the Marom personal area or contact the call center. Then bring or send the device directly to the laboratory. There, the source of the fault is diagnosed, and then the repair is performed.

In practice, the laboratory first tests the motor and the safety mechanism. It then identifies the defective component and replaces it with an original part. As a result, the device returns to full functionality. The customer also receives a written warranty for the work and the part that was installed.

Furthermore, delivery to the laboratory allows for a more in-depth diagnosis. There, the technician has full testing equipment at his disposal. As a result, the repair is more accurate and reliable than an improvised repair at home. Therefore, the laboratory service is the professional solution for small Kitchen & Home Appliances.

Common faults and their solutions

We have compiled the common faults in Samurai products to help you identify the source of the problem. It is important to note that the table is intended for initial guidance only. Final diagnosis is carried out in the laboratory by a qualified technician. Furthermore, some faults arise from incorrect assembly of the accessories. Therefore, before contacting service, it is worth making sure that all parts are assembled correctly.

Where do you buy original spare parts and accessories?

Samurai spare parts come through the official importer Newpan, to ensure an exact fit for the model. Stainless steel blades, processing containers, drag and spreader discs, citrus juicers and seals are the most sought-after spare parts.

First, blades wear out with daily use on tough food. Second, seals and containers can crack. Also, drag washers wear out over time. In all these cases, a genuine part ensures full fit and safe functioning.

Micha Eitan recommends: When ordering an accessory, specify the exact model number that appears on the base of the device. This way we ensure a full match between the original part and the model.

For a list of parts and accessories available for Samurai products, go to the Samurai Parts and Accessories page.

Furthermore, an original accessory is precisely designed for the specific model. Therefore, it fits easily and works as expected. On the other hand, an imitation may not be compatible or safe. For this reason, investing in an original accessory pays off in the long run.

Popular Samurai models and compatible parts

Customers turn to Marom for a variety of Samurai blender and food processor models. Below are models that customers have searched for along with the common replacement parts for them. In each case, the fit is made according to the exact model number. Furthermore, each model has its own set of compatible accessories. Therefore, it is important to specify the model when ordering, so that the part fits exactly.

The variety of accessories and repair instead of replacement

Samurai products come with a variety of dedicated accessories. For example, a food processor includes a processing blade, a kneading blade, shredding and slicing discs, a citrus juicer, and a whisk attachment. Each of the accessories may wear out or break with daily use.

The main advantage is that there is no need to throw away the entire device because of a single accessory. Instead, the specific part is replaced with an original part through Newpan. As a result, the device is fully functional again at a lower cost. Therefore, laboratory repair or accessory replacement is often the right and cost-effective solution.

In addition, keeping the original accessories ensures consistent performance. For example, an original stainless steel blade cuts better than an imitation. Also, an original tank is well sealed and prevents leaks. For this reason, it is worth investing in an original accessory rather than a cheap replacement.

Operation and maintenance

However, proper maintenance extends the life of the appliance and reduces breakdowns. First, clean the blades and container immediately after use to prevent food residue from drying out. Second, do not overload the appliance to avoid overloading the motor.

Additionally, store the blades carefully and out of reach of children. However, if a blade becomes dull or damaged, there's no need to take any chances. Simply order a genuine replacement blade from Merom.

Also, dry the components thoroughly before storing. Remaining moisture can cause rust on the blades or an unpleasant odor. Therefore, proper cleaning and drying after each use extends the life of the accessories. In practice, this simple maintenance saves unnecessary replacements.

What Samurai Marom products do you serve?

Marom provides service for Samurai's range of small electrical appliances. Therefore, the service is performed in a laboratory and includes original spare parts and accessories. This way, the customer receives a complete solution, from diagnosis to replacement. In addition, the service covers both the device itself and the accessories that come with it.

In which areas does the service operate?

Marom operates nationwide. Therefore, Samurai customers throughout the country can deliver the device to the service laboratory. On the one hand, the main service center is located in Holon. On the other hand, delivery can also be coordinated through service points in other areas. Furthermore, since these are small products, it is easy to send them to the laboratory even from a distance.

FAQ

Who provides official service to samurai in Israel?

The official importer of Samurai in Israel is Newpan, and Merom Services and Maintenance is its authorized service arm. The service is performed in a laboratory with only original parts.

Does a technician come to your home to repair a Samurai device?

No. Since these are small electrical appliances, the diagnosis and repair are performed in the service laboratory only. The customer brings or sends the device directly to the laboratory.

Are there original spare parts and accessories for Samurai?

Yes. Marom provides original spare parts and accessories for Samurai products through the importer Newpan, precisely matching the model, so that the manufacturer's warranty is maintained.

Can I replace just a single accessory instead of the entire device?

Yes. Samurai comes with a variety of accessories, so when a blade or disc becomes damaged, replace only the specific part with an original part, without throwing away the device.

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